Privacy Policy
Privacy Policy
1. Privacy Policy
1.1. You acknowledge and accept that we collect and use your personal data. For you to access the processing of personal data in compliance with data protection regulations, you are requested to access our Privacy Policy. -
2. Exceptional Circumstances & Aborted Games
2.1. Unexpected technical problems or circumstances outside the control of K8.io such as technical problems with third party providers, allow K8.io to cancel bets and give refunds to players.
2.2. K8.io has the right to limit, cancel and refuse bets in the case they are too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
2.3. If a refund is decided upon, the amount of the refund shall be returned to the player’s account, the player shall be informed, and the procedure finalized within 48 hours after the decision has been made.
2.4. In the case that a game is "stuck" in a state where it is not being finished, for example a connection loss while playing an active blackjack hand, K8.io has the right to "clean up" such bets at a regular basis and refund the bet/wager to the player’s account. This is performed on a monthly basis. If the game has been aborted or miscarried on the server, the player shall be refunded.
2.5. If a bonus campaign has in any way been misconfigured, K8.io has the right to alter player's balances and account details to correct the mistake.
2.6. If a game contains a bug or misconfiguration that causes incorrect behaviour or pay out, K8.io has the right to remove the game and alter player's balances and account details to correct the mistake.
2.7. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
2.8. The Company shall accept no liability for any damages or losses which are deemed or alleged to, have arisen out of, or in connection with website or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
2.9. K8.io may remove any game from the Websites at any time we see fit.
3. Complaints
3.1. You may contact our customer service according to the instructions located on the Websites to give us any complaints regarding our services. Should you want to send us a complaint through email you may do so addressing K8.io.com you may do so addressing cs@mail-k8.io.
3.2. Complaints are handled in the support department and escalated in the organization of K8.io in the case that support personnel do not solve the case immediately. The player shall be informed about the state of the complaint to a reasonable level.
3.3. If, for some reason, you are not satisfied with the resolution of your complaint by Westward Way Tech N.V., you may bring unresolved disputes to Gaming Services Provider N.V via complaints@gaming-curacao.com
4. Limitation of Liability
4.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
4.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers:
• do not warrant that the software, Games and the Websites are fit for their purpose.
• do not warrant that the software, Games and the Websites are free from errors.
• do not warrant that the software, Games and the Websites will be accessible without interruptions.•shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
4.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
4.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
4.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed $1500.
5. Breaches, Penalties and Termination
5.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
5.2. If K8.io suspects that you are engaged in illegal and/or fraudulent activities when using any of the Websites; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your account or cancel any stakes at our absolute discretion.
5.3. You acknowledge that K8.io shall be the final decision-maker of whether you have violated K8.io 's rules, terms or conditions in a manner that results in suspension orpermanent barring from participation in our site(s).
6. Severabilit
6.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
7. Assignment
7.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
8. Entire Agreement
8.1. These Terms and Conditions jointly with our Privacy Policy constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.
9. Applicable law and jurisdiction
9.1. These Terms and Conditions shall be governed by the laws of Curacao.
9.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Courts of Curacao.